Chandan Sweets values the privacy of its customers and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our online platform for ordering food.

1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, delivery address, and payment details when you create an account, place an order, or contact our support team.

1.2 Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our platform.

1.3 Cookies: We use cookies to enhance your experience on our platform. Cookies help us understand your preferences, track your usage patterns, and provide personalized services. You can choose to disable cookies through your browser settings, but this may affect the functionality of our platform.

2. How We Use Your Information

2.1 Order Processing: We use your personal information to process and deliver your orders, communicate order updates, and manage payments.

2.2 Customer Support: We may use your contact details to respond to your inquiries, provide support, and address any concerns or issues you may have.

2.3 Personalization: We may use your information to personalize your experience on our platform, such as recommending products or displaying content tailored to your preferences.

2.4 Marketing and Promotions: With your consent, we may send you promotional emails and updates about our products, services, and special offers. You can opt-out of these communications at any time.

2.5 Legal Compliance: We may use your information to comply with legal obligations, prevent fraud, and ensure the safety and security of our platform.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering orders. These providers are obligated to maintain the confidentiality of your information.

3.2 Legal Requirements: We may disclose your information if required by law, court order, or governmental regulations, or to protect our rights and the safety of our customers and the public.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner as part of the transaction.

4. Data Security

4.1 We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4.2 While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

5.1 Access and Correction: You have the right to access and update your personal information by logging into your account settings.

5.2 Account Deletion: You can request the deletion of your account and personal information by contacting our support team. Please note that certain information may be retained for legal or operational reasons.

5.3 Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

6. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our platform. Your continued use of our platform after the changes have been made will constitute your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email:  info@chandansweet.com
• Phone:  +91- 6203012770
• Address:  Tinpulwa Chowk, Lalganj, Vaishali, Bihar,India.