Process for Account Deletion Request

Verify the Request:

o   Ensure the request is coming from the account holder by verifying the email address or phone number associated with the account.

Confirm the User Identity:

o   Reply to the user asking for confirmation that they indeed want to delete the account and informing them about the consequences of account deletion, such as loss of order history and saved details.

Check for Pending Orders:

o   Verify that there are no pending or in-progress orders linked to the account. If there are, inform the user that account deletion can only proceed once all orders are completed.

Review User Data:

o   Go through the user's account data and ensure all the information, such as order history, payment details, and any saved preferences, is documented before deletion.

Delete the Account:

o   Use your platform’s admin panel or database management system to delete the account. Make sure to remove all personal information linked to the user, including:

§  Account details (name, email, phone number)

§  Order history

§  Payment details

§  Saved addresses

Confirm Deletion:

o   After successfully deleting the account, send a confirmation email to the user, mentioning that their account and all associated data have been permanently removed from the platform.

Document the Request:

o   Maintain a record of the account deletion request, along with the date and details of the request, for future reference and compliance with data protection regulations.